FAQ
Welcome to the FAQ page for OhMyGift! We are delighted to have you here. At OhMyGift, we are committed to making your shopping experience as smooth and enjoyable as possible. This FAQ section is designed to address the most common questions and concerns you might have about our products, shipping policies, returns, and much more. Whether you're a first-time visitor or a loyal customer, our goal is to provide comprehensive and clear information to assist you in making informed decisions. Our team has compiled detailed answers to ensure you have everything you need at your fingertips, helping you navigate our offerings with ease and confidence. Explore this page to find all the essential information that will ensure a seamless and satisfying shopping experience for you. Thank you for choosing OhMyGift, where your joy in giving is our top priority.
Didn't find your question here? Get in touch with us.
MOST FREQUENT ASKED QUESTIONS ABOUT
Products & Orders
1. How do I determine the correct size to order?
We provide detailed sizing information for each product on their website. It is important to measure accurately, following the specific guidelines provided by us. Compare your measurements with the sizing information available for each item to determine the best size to order.
If you need further assistance, you can reach out for guidance.
2. Can I make changes to my order after it has been placed?
Our ability to accommodate changes to an order after it has been placed can vary. If you need to make changes, such as modifying the size or color, it's recommended to contact our customer service as soon as possible. We will assist you in determining whether changes can be made and guide you through the process accordingly.
3. What should I do if I receive a defective or incorrect item?
In the event that you receive a defective or incorrect item from us, it's important to contact our customer support immediately. Provide us with the necessary details, including order number, description of the issue, and any supporting photos if applicable. We will assist you in resolving the problem, whether it involves providing a replacement, issuing a refund, or taking other appropriate measures to ensure customer satisfaction.
4. Can I cancel my order after it has been placed?
Yes, we may allow order cancellations. If you wish to cancel your order, please contact us as soon as possible at info@ohmygift.store. We will do our best to accommodate your request, but please note that if the order has already been processed and shipped, it may not be possible to cancel it. It's important to reach out to us promptly to increase the chances of canceling your order successfully.
MOST FREQUENT ASKED QUESTIONS ABOUT
Return & Refund
1. What is the refund policy for purchases made at OhMyGift?
Our refund policy at OhMyGift allows you to request a return within 30 days of receiving your item.
2. How long do I have to request a return?
You have a 30-day window from the date of receiving your item to request a return.
3. What are the conditions for eligibility for a return?
To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
4. How can I initiate a return?
To initiate a return, please contact us at info@ohmygift.store. Our customer service team will guide you through the return process.
5. What happens if I send back an item without requesting a return first?
If you send back an item without first requesting a return, it will not be accepted. Therefore, please ensure you contact us before sending the package back.
6. What should I do if I receive a defective, damaged, or wrong item?
If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right for you.
7. Are there any items that cannot be returned?
Certain items cannot be returned. This includes perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods like beauty products. If you have any concerns about the return eligibility of a specific item, please get in touch with us.
8. Can I return sale items or gift cards?
Unfortunately, we cannot accept returns for sale items or gift cards. These items are final sale.
9. What condition should the returned item(s) be in?
All returned items must be in their original selling condition. This means they should be new, unopened, and unused.
10. Who is responsible for covering the shipping costs when returning an item?
The customer is generally responsible for paying the shipping costs when returning an item, except in cases where the item is damaged or has any other issue. In such instances, we will bear the expense of return shipping. However, it's important to note that when a refund is issued, the shipping costs incurred during the initial purchase or the return process may be deducted from the total amount returned to the customer. To obtain specific details about the return policy and any potential deductions, it is advisable to consult the seller or company's guidelines.
11. How long does it take to receive a refund?
If your refund is approved, it will be automatically processed to your original payment method within 10 business days. However, please keep in mind that the time it takes for your bank or credit card company to process and post the refund may vary.
MOST FREQUENT ASKED QUESTIONS ABOUT
Shipping & Delivery
1. What should I do if I never received my order?
If you have not received your order within the expected delivery timeframe, please contact us at info@ohmygift.store to notify us of the issue. We will investigate the matter and work towards resolving it.